FAQ's, Delivery and Returns and get in touch.

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01942 686 260


Got a question about our products or services please do not hesitate to get in touch.

01942 686 260

A. Delivery will cost £5.50 for most of the UK mainland.

A. We endeavour to process orders on a same day basis wherever possible
although items that are out of stock will be subject to a longer lead

A. We offer a 2 year return to base warranty on most items although manufacturer’s warranty will take precedence.

A. We trade between the hours of 9AM and 5PM, Monday to Friday.

A. Yes, you can place an order through our website e-commerce site. However, opening a credit account will give you access to extended payment terms.

A. There are devices that will allow headset use without the need of a
dedicated headset port. Please contact us and we can discuss your

A. Monaural is a single ear headset, ideal for users who wish to take a
call whilst still being aware of what’s going on around them. Binaural
is a double ear headset, for users who need full concentration on their
calls and do not wish to hear background noise in the office.

A. Voice tube microphones transmit all sounds heard within your immediate working environment; it operates similar to a normal desk phone telephone. If there is any background noise around you then that noise will be heard. Noise cancelling reduces up to 80% of background noise.
It is recommended that if you work in a contact centre or a shared office environment, then using a noise cancelling headset will increase the clarity between the caller and yourself.

A. Legacy supplies most global telephony brands and we have access to most models through stock or distribution. Contact us if you require any other make or model.

A. Telephone 08456 777 400 (Monday – Friday 9:00am – 5:00pm) or email We also offer a Live Chat button which can be used for any general enquiries.

A. Telephone 08456 777 400 (Monday – Friday 9:00am – 5:00pm) or email: Alternatively use the Live Chat button.

A. We are happy to offer a trial service for those interested in using our products. Please refer to our Try Before You Buy section

A. Firstly, email us with the product that you are interested in, along with a few more details prior to qualifying for the trial. See our Try Before You Buy section

A. We offer a duration of7 working days. Goods are shipped via our courier service and if you decide to purchase the item during or up to the end of the trial, payments will be processed and the remainder of the headsets dispatched. The headset trial service allows an unwanted item to be returned, for further details please refer to ourReturns Policy.

A. We offer a ‘sale or returns’ policy whereby you would purchase the items upfront and return the product if they did not meet with your total satisfaction. We would strongly recommend that if you purchase items on a sale or return basis and for the purpose of testing a product that a single item is used throughout the duration of the trial. Essentially if goods were returned on the sale or return basis, the majority of items would be unused and ready for re-sale. Any sale or return items must comply with our Returns Policy for a refund.

& returns

Got a question about our products or services please do not hesitate to get in touch.

01942 686 260

Legacy Telecom Ltd offer a next day delivery charge of £5.50+ VAT for deliveries to mainland England, Wales and Scotland (excluding some postcodes please see below).

Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight and Isle of Scilly costs -Please note orders will be posted within 7 working days from date of purchase and the cost of delivery to the highlighted postcodes will be £20 ( up to 20 Kilos per consignment).

Scottish Highland & Island Postcodes include: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50 HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA60-78, PH42-44, ZE1-3

Channel Islands Postcodes include: JE & GY

Isle of Man Postcodes include: IM

Isle of Wight Postcodes include: PO30 – PO41

Isle of Scilly Postcodes include: TR

Northern Ireland Postcodes include: BT

Please note that next day delivery from point of order is not guaranteed and will be dependent on the item being in stock.

For deliveries outside the UK mainland (including Southern Ireland, Scottish Highlands & Islands, Isles of Scilly, the Isle of Man and the Isle of Wight) we can offer a 2 day services. Please call or email for further details