...Returns Policy

100% Satisfaction

If you are not 100% satisfied with your order you can return goods within 7 working days of delivery.

All goods and packaging must be returned in the same state and condition that they were delivered. For a product refund, all the original packaging as well as any documentation must be returned in a resalable condition, otherwise you may be subject to a restocking fee of 20%. Packaging and delivery costs are not refunded.

It is the responsibility of the customer to ensure the safe return of goods to our returns department.

Legacy Telecom Ltd reserves the right to repair, replace or credit faulty items at its discretion

Damaged or Faulty Goods

 If goods are damaged or faulty upon receipt please call us on 01942 686 260 

 or email: sales@legacytelecom.co.uk within 7 days of delivery.

Any misuse, wear & tear or abuse of goods by the customer will invalidate the warranty.

Should the goods prove not to be faulty after examination and testing, then return postage will be payable by the customer.


Authorised Returns Number

Should you have any reason to return an item to Legacy Telecom Ltd an Authorised Return Number will be required, contact Legacy Telecom Ltd to be assigned a returns number. Returned items will not be accepted without a valid returns number.


Returns Department
Unit C5(4) Centre Court
William Way
Moss Industrial Estate

* Calls may be recorded for quality and training purposes